Thanks for shopping at Kookaburra Music Tree!
If you're not 100% satisfied with your online purchase for any reason, we are happy to arrange free return for exchange or full refund. When buying, please choose carefully. While our policy covers instances where you may have bought the wrong size, no refunds will be given if you have simply changed your mind.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you require a return, please contact us and we'll arrange a return method for you.
It's very simple!
The 30 day return period begins on receipt of the goods. Kookaburra Music Tree will cover the cost of returns, unless it is a change of mind. If the customer opts for a refund, Kookaburra Music Tree will refund the full purchase price not including the shipping fees (paid by the customer). This will be paid back to the method used to pay for the original purchase. Customers will be notified by email once this has occurred. Once the item is received by Kookaburra Music Tree the refund or exchange will be processed within 48 hours. If your item is damaged upon arrival, please contact us immediately to assist with our insurance claim.
Four Simple Conditions:
- Free Returns are only valid to the original purchaser and only available in Australia and New Zealand.
- Item must be returned in its original packaging, in a condition that is suitable for resale.
- Money Back Guarantee returns are restricted to one return per purchase. This may include multiple items per return.
- Customers are limited to 5 x Money Back Guarantee returns per calendar year. Any Money Back Guarantee returns after the initial 5 in a calendar year will incur a restocking fee equal to 20% of the initial purchase price. Warranty returns, damaged in transit or faulty products do not fall under this limitation according to customer statutory rights.
Return in Store to Avoid Shipping
We are at Unit 4/88 Magowar Rd, Giraween, 2145, NSW, Australia