Shipping Information

At Kookaburra Music Tree, we pride ourselves on our commitment to transparency and exceptional customer service. 

Our store policies are reviewed regularly to ensure that they meet and exceed the standards set out by the ACCC. 

If you have any questions about our policies, including refunds and exchanges, please don't hesitate to reach out to our customer service team at kookaburramusictree@hazeguitar.com.au

FREE SHIPPING

FREE Shipping Australia Wide.

All payments received by 11am AEST (Sydney Time) are shipped on the same day. This excludes weekends and sometimes public holidays, just leave us a message below to confirm. 

In some remote areas, couriers operate on a limited number of days per week, so this could delay your delivery. If your package has still not arrived feel free to contact us. 

If you are in Sydney Metro area, you may receive your order on the Same Day if we receive your order by 10am AEST (Sydney time)

Note: Due to high fees associated with delivering to certain rural locations, postage may be required for orders shipped to those areas.
For further details, please contact our customer service team at 9688 3988.