Contact Us

We’re here to help! Whether you have a question about a product, need assistance with an order, or want to visit us in person, here’s how to get in touch:

Customer Support & Inquiries

📞 Need Help? Give Us a Call
📍 Australia: +61 2 9688 3988

💬 Prefer to message us?

For fastest assistance with your order status, shipping inquiries, refunds, or other urgent matters, please use the Chat button on our website. This is the quickest way to get the support you need!

📌 To help us assist you quickly, please include:
✔ Your order number
✔ Your full name & email used for the purchase
✔ A brief description of the issue
✔ Photos/videos (if applicable)

For Email Inquiries

For non-urgent matters or specific inquiries, feel free to contact us at:

📧 kookaburramusictree@hazeguitar.com.au

Visit Us In-Store

We have two physical store locations:

📍 Girraween Store
Unit 4/88 Magowar Rd, Girraween NSW 2145
📞 +61 2 9688 3988

📍 Newtown Store
26 King St, Newtown NSW 2042
📞 +61 2 8957 8500

Come visit and check out our range of guitars, amps, and accessories in person!

How to Find Your Order Number

Look for it in your confirmation email (e.g., #1234).

For the fastest service, please provide your correct order number.

Support Hours

⏰ Business Hours: Monday–Friday, 10 AM–6 PM (AEST)
📅 Response Time: Within 24-48 hours